Here you can find out who we are and how we can support you.
Our Local Brand Experience platform is modular and offers various bookable modules and add-ons. Choose the modules that are suitable for your business to create a perfect local brand experience for your customers. We would be happy to provide you with a customized offer tailored to your needs.
Many services are already included as standard in our LBX™ platform, so you don’t have to pay extra. We offer you a comprehensive all-in-one package for a positive and sustainable experience with Balu.
Setup of your LBX™ platform including individual master data as well as rights and role concept within 48 hours.
In your LBX™ platform you manage all modules and associated functions completely independently.
You will receive updates to your LBX™ platform every 3 months and thus benefit from the extensions.
Accompaniment by an LBX™ Customer Success Manager throughout the entire contract period.
We conduct an onboarding workshop together with you to determine the needs and requirements for a successful implementation.
You get access to extensive documentation and the LBX™ platform including instructions for administration,
All requests are guaranteed to be resolved within the agreed SLA times.
We guarantee availability of your LBX™ platform. Optionally, this can be increased to 99.9%.
Access to the local brand Experience ecosystem to connect numerous other service providers to the platform.
The solution package offered is provided in the form of Software-as-a-Service. This means that the platform is hosted, maintained and continuously developed on Balu’s servers. The amount of the monthly license fee depends on the number of users and the booked modules.
After signing the contract, the onboarding process takes place, in which all further steps are discussed with our project manager. The platform will then be set up together.
The contracts are annual contracts that are automatically extended by another year if not canceled beforehand.
All services such as platform, modules, services or workshops will be discussed and defined together with you.
The integration of third-party systems is basically free of charge. Please note, however, that costs may arise for the use of the third-party software.
Yes. Depending on your needs, you can adjust the number of users and the booked modules at any time up to the end of the contract period.
The solution is definitely compliant with the provisions of the General Data Protection Regulation (GDPR). The data is processed exclusively in Germany and an order processing agreement is concluded with each customer.
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