Convert reviews, social mentions, and survey responses into support tickets. Resolve issues before they escalate.
Customers who need assistance often don't contact them directly. With Balu's ticketing solution, you can proactively address issues to improve customer satisfaction, reduce churn, change critics' minds, and lower call center costs.
Assign each ticket to a specific employee so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so that the most important tickets are at the front.
Track ticket resolution every step of the way. Balu's support ticket system notifies specific employees or locations via email or SMS when a new ticket is assigned and each time it is status changes.
Automatically create tickets based on user-defined criteria such as rating score or keyword and automatically assign these tickets to specific employees.
Balu's help desk software integrates seamlessly with other platforms like Salesforce or Zendesk, so you can manage all your support tickets from all channels in one place.