Customer Service 2.0
Through automated support tickets.

Convert reviews, social mentions, and survey responses into support tickets. Resolve issues before they escalate.

Automate ratings, comments and surveys

Customers who need assistance often don't contact them directly. With Balu's ticketing solution, you can proactively address issues to improve customer satisfaction, reduce churn, change critics' minds, and lower call center costs.

Ticket management

Efficient problem management

Assign each ticket to a specific employee so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so that the most important tickets are at the front.

Benchmarking

Automatic notifications for updates

Track ticket resolution every step of the way. Balu's support ticket system notifies specific employees or locations via email or SMS when a new ticket is assigned and each time it is status changes.

Ticket management

Automatic creation of tickets based on the customer experience

Automatically create tickets based on user-defined criteria such as rating score or keyword and automatically assign these tickets to specific employees.

Integration

Integration with customer support ticket system

Balu's help desk software integrates seamlessly with other platforms like Salesforce or Zendesk, so you can manage all your support tickets from all channels in one place.

Solutions

Industries

Partner

Publisher & Directories

Ressourcen

Unternehmen

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