Accompany people along the entire customer journey

As an omnichannel retailer, you have many advantages over purely online retailers because you can intensify the customer experience both online and offline. In this way you optimize the personal relationship with your customers.

Your visibility

At every touch point


Effective listings management allows retailers to increase their visibility on online platforms and thus reach more potential customers.

Visible Competitiveness

Retailers who are good at managing their online presence can differentiate themselves from the competition and attract customers who are looking for a trusted retailer.

Measurable Customer Satisfaction

Respond to your customers' feedback and comments, and help them resolve their concerns. This increases customer satisfaction and promotes customer loyalty.

Smiling young Asian woman standing behind a counter in her stylish boutique working on a laptop and talking on a cellphone

Brand presence for more frequency

Inspire your customers and encourage them to visit your stores by publishing exciting local content - all from a single platform.

Relevant Information

Optimize the online presence of your local businesses to be visible at the right moment.

Listen and Understand

Guide your customers to the right products or services that are specifically tailored to their needs.

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We are Balu

At Balu, we create connections by connecting businesses with people and enabling them to master the entire Local Brand Experience for their customers.

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