LBX™ Platform
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Control the customer experience from one central location

Connect with potential customers at any touchpoint, whether you have 100 or 10,000 locations.

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Mit Balu steuern Sie das Kundenerlebnis aus einer Zentrale

Brand Reputation Monitoring & Customer Experience

Gather valuable CX knowledge with surveys, competitive benchmarking and evaluation monitoring, insights and sentiment analysis from all sites in real time.

Improve your in data security

Balu’s solutions are rated enterprise-ready by Skyhigh Networks‘ CloudTrust ™ program
which includes data protection,
identity verification and more.

Avoid complexity through seamless integration

Balu integrates with all relevant apps and CRMs that make it easy to automatically get new reviews, get found online, and improve operations and increase sales.

High growth through efficient systems

Balu provides all the CX and ORM capabilities you need in one platform, enabling increased customer volume and revenue growth across all locations.

Review Management

Improve your
customer relationship sustainably

Receive new alerts via email or SMS. With automated responses based on user-defined rules.

Reduce your team's workload and address both positive and negative reviews in real-time and automated.

MEHR ÜBER REVIEW MANAGEMENT

Review Monitoring

Listen to the voice of the customer

Our Review Monitoring dashboard displays all your customer feedback from over 150 websites. Manage your team efficiently with role-based dashboards and custom age settings at the company, regional, and store level.

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Review Generation

Faster assessments
with increased CX

Get more reviews via email and SMS. Personalize requests with your branding and get reviews on the sites that matter to you.

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Insights & Analytics

Analyze insights in one place

Discover unique customer and business data across the entire customer journey. Identify and understand your strengths and weaknesses at each site with advanced analytics.

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Start growing with Balu today